Process & Service
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PROCESS & SERVICE

Services to customers –Machines

Pre-sales service:

We have R&D department, we can supply designing service as per client's requirement.

Service in the sale:

When order is confirmed, we will send follow-up table to buyer in time to let buyer know real condition for his order in our company. Machine's pictures or relative information will be sent to buyer timely. 

After-Sale Service

★ All machines are offered with two years quality warranty. Within the warranty period, maintenance of equipments and replacement of parts of equipment are charge-free. After guarantee time is expired, we supply machine’s lifetime maintenance service and supply of parts of equipment at cost price.

★ The equipments from our company will be delivered accompanying with detail installation and operation manual. We can offer plant layout design by free of charge. 

★ Professional technician will be assigned to client’s company to supply guidance in machines installation and commissioning and hold training to operator. We also supply charge-free training in our company for operators if client needs.
Services to customers -Spare parts
★ Machine will be delivered with one free cost spare parts box. Normally, these spare parts are enough for machine running in 2-3 years.
★ Timely diagnosis and referencing of the appropriate part.
★ Reactivity of our production department for the machining of specific parts.
★ On-request manufacturing of parts from all Zhongyuan machines
★ Optimisation of preparation time of stored parts
★ Follow-up of shipments thanks to competitive logistics
Traceability of spare parts to ensure you with optimal follow-up, no matter how old your machine is.
Services to customers - Technical assistance
★ Rich experience technical team (mechanical , hydraulic, electrical, automation, etc.)
★ Can offer special, custom solutions to meet specific customer needs.
★ Provide you with practical and adaptable training on your working site or in our company.
★ The equipments from our company will be delivered accompanying with detail installation and operation manual. We can offer plant layout design by
     free of charge.
Services to customers - Training
TRAINING TO YOUR NEEDS: with its team of experienced instructors,Zhongyuan can provide you with practical and adaptable training on your working site, during a repair call-out or on our premises.
★ For a better understanding of the componants of your machine.
★ Regular maintenance of the machine in order to optimise its performances.
★ Anticipate possible breakdowns and reduce the risks of technical failure.
★ Be in conformity with current standards.

ABOUT US

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