We have R&D department, we can supply designing service as per client's requirement.
Service in the sale:
When order is confirmed, we will send follow-up table to buyer in time to let buyer know real condition for his order in our company. Machine's pictures or relative information will be sent to buyer timely.
After-Sale Service
★ All machines are offered with two years quality warranty. Within the warranty period, maintenance of equipments and replacement of parts of equipment are charge-free. After guarantee time is expired, we supply machine’s lifetime maintenance service and supply of parts of equipment at cost price.
★ The equipments from our company will be delivered accompanying with detail installation and operation manual. We can offer plant layout design by free of charge.
★ Professional technician will be assigned to client’s company to supply guidance in machines installation and commissioning and hold training to operator. We also supply charge-free training in our company for operators if client needs.
Services to customers -Spare parts
★ Machine will be delivered with one free cost spare parts box. Normally, these spare parts are enough for machine running in 2-3 years. ★ Timely diagnosis and referencing of the appropriate part. ★ Reactivity of our production department for the machining of specific parts. ★ On-request manufacturing of parts from all Zhongyuan machines ★ Optimisation of preparation time of stored parts ★ Follow-up of shipments thanks to competitive logistics
Traceability of spare parts to ensure you with optimal follow-up, no matter how old your machine is.
Services to customers - Technical assistance
★ Rich experience technical team (mechanical , hydraulic, electrical, automation, etc.) ★ Can offer special, custom solutions to meet specific customer needs. ★ Provide you with practical and adaptable training on your working site or in our company. ★ The equipments from our company will be delivered accompanying with detail installation and operation manual. We can offer plant layout design by free of charge.
Services to customers - Training
TRAINING TO YOUR NEEDS: with its team of experienced instructors,Zhongyuan can provide you with practical and adaptable training on your working site, during a repair call-out or on our premises.
★ For a better understanding of the componants of your machine. ★ Regular maintenance of the machine in order to optimise its performances. ★ Anticipate possible breakdowns and reduce the risks of technical failure. ★ Be in conformity with current standards.
